General Questions
This is the area where common questions such as payment methods, projects, features and suchlike are collected.
Web Design
This is the area where frequently asked questions are brought together and sumitted to you in the field of Web Design.
E-commerce
This is the part where we try to answer the most interested questions about B2B, B2C and C2C. Let's get the ball rolling
SEO Consultancy
This is an area where the most asked questions about Search Engine Optimization are answered.
Mobile Application
Here, you can find answers to frequently asked questions about developing and designing mobile applications.
Digital Marketing - SEM
Here is everything about Google Ads, Facebook Ads and similar digital marketing platforms.
General Questions
1What are your COVID-19 measures?
Because of the pandemic, we conduct preliminary interviews through Zoom, Meet and similar platforms.
2Is there a possibility of installment?
In the service Section, 12 installments are made. Currently, there are 36 months of installment opportunities for institutions. (it can be updated if the law is changed.)
3Where's your office?
We have contact offices in Istanbul/Kadikoy - Istanbul/Umraniye - Germany/Berlin. The condition of the offices varies depending on the laws and company rules of the countries concerned due to the pandemic.
4Why are there no ‘our projects’ section in our web site?
Our projects are protected under NDA (Non-Disclosure Agreement). Integration of our projects not covered by NDA will be provided very soon. Only with a contract that will be implemented between us for institutions, you can ensure that the projects are sent to you. Sharing this information with individual users is prohibited in accordance with the relevant law.
5What are payment methods?
We accept all known payment methods in Europe/Turkey.
6How many people are on our team?
There is our total team of 60 employees, including 25 at home and 35 abroad. we can go up to 90 employees in emergency situations with people we constantly work with from outside. In addition to all these, the expansion process of the domestic team continues.
7Why is pricing not specified?
In a system where thousands of variables play a role, it is impossible to give a standard price. If you say how other firms can specify it, it's about their service understanding. For example, if you want to buy an apartment, is it possible that all apartments have a single price?
8Are we guaranteed?
Yes, a contract is prepared by our specially contracted law firm for all projects and all transactions are included in this contract. This agreement, which is prepared in a completely fair manner for the protection of the rights of the parties, is submitted for your approval before signing.
9How do we contact you when there's a problem?
All our clients are assigned a representative after the agreement, and through this representative, you keep in touch from the beginning to the end of the project. After the project, our call center and notification system are open 24/7 during the contract period for you.
10What are your working hours?
We provide 24/7 service for contracted customers. Except this, Monday - Saturday: 08:00 - 20:00 our service team is active. On Sunday and after working hours, you can contact us by leaving a form or by mail.
11Which languages do you serve?
As we have an agreement with the translation office, we provide services in all languages. English Turkish German Portuguese Spanish and French are available for the team are available.
12I have an idea, can you back me up?
Yes, if you offer us your opinion, we can analyze how it will be developed and which ways it will make more sense to follow. In this direction, we can start and continue the process together.
13Who is the owner rights of the middleware software?
There are two different ways about middleware software. You can obtain all license rights and access all codes, or you may have unlimited use, but you may be limited in selling and distributing them.
Web Design
1Do you make middleware software?
Yes, we have teammates in our team who have fully mastered all the software languages used in the web environment. We develop many projects in the fields of Web design/Web software as your request.
2What does corporate web design mean?
Corporate web design is not a technical expression. It is a general expression that will reflect the relevant institution/organization in all its lines within the framework specific to institutions and process of preparing an infrastructure suitable for additional improvements within your wishes.
3How is the security provided?
Sucuri Web Security Platform is presented internally in all projects. Sucuri is a worldwide known security service and it is offered to you for the first year at no additional charge by us.
4Why are there no ‘our projects’ section in our web site?
Our projects are protected under NDA (Non-Disclosure Agreement). Integration of our projects not covered by NDA will be provided very soon. Only with a contract that will be implemented between us for institutions, you can ensure that the projects are sent to you. Sharing this information with individual users is prohibited in accordance with the relevant law.
5Why is pricing not specified?
In a system where thousands of variables play a role, it is impossible to give a standard price. If you say how other firms can specify it, it's about their service understanding. For example, if you want to buy an apartment, is it possible that all apartments have a single price?
6Where are the servers kept?
It may vary in the specific projects. Depending on where the mentioned project is addressed and its size, the region in which the server resides is changed. All servers are managed by us and kept to the same standard.
7What is the project delivery time?
It is almost impossible to say anything clear about this, because of it is changeable according to the characteristics of the project. If you need to hear a figure, we can say that it is completed on average within 30-60 working days.
8Will my website be SEO friendly?
All web projects are delivered to you by performing technical SEO work in full friendly with Google standards.
9Do you use CMS?
We provide all platforms known as CMS (Content Management System). We can make suggestions according to needs and/or customer demand or direct them to special software. In addition, we develop special plugins for CMS for you in accordance with the needs that will occur.
10Update and maintenance
We actively update and maintain all our systems in full, during the contract period. In addition, if you have noncontract additional needs, we produce solutions quickly.
11Are there built in features?
With the support we get from Sucuri Inc, we offer built in Firewall and CDN support in all our systems.
12Are you developing as mobile compatible?
All of our projects are specially designed for mobile rather than just responsive design and are crowned with responsive design within themselves.
13Do you have additional services?
Yes, on the server side, software and security we offer all our support as you needed. Apart from all these, we actively serve in areas such as Digital Marketing, Search Engine Optimization, Data Analysis and social media management.
14What happens when the contract ends?
If the contract expires and a new contract is not entered into, you will continue to have all the data you have until that moment. We'll kindly ask you to switch passwords and your own servers and transfer all our rights. Naturally, no further problems will be in our obligation.
E-Commerce
1Do you have full knowledge of e commerce systems?
Yes, we have the hardware and experience to meet all your needs with our expert team in B2B, B2C and C2C, both middleware software and developing existing ones.
2Do you meet middleware software needs?
Yes, we develop unique systems with institution-specific solutions in all projects on behalf of e-commerce.
3Do you support CMS?
We provide support in almost all e-commerce content management systems, mainly WooCommerce, Magento, Opencart, PrestaShop, Oscommerce and Shopware.
4Do you have marketplace integrations?
By request, we can fully integrate your system into all marketplaces around the world.
5Would you undertake to reorganize an existing project?
Yes, after looking at the status of the existing project and what to do, a road map is drawn up by us and transactions begin if we reconciliation.
6Can you support the projects with mobile app?
By undertaking all the processes of the project, we can easily provide a system that works integrated with each other on all platforms.
7I'm using a CMS system, can you move it to another CMS system or a special system?
Yes, together with all its components, we can provide the desired transition processes without even losing SEO.
8Will my website be SEO friendly?
All web projects are delivered to you by performing technical SEO work in full friendly with Google standards.
9Can you secure the system?
If we undertake the project under contract, we can also provide all security processes, including Layer 7 DDOS attacks, supported by Sucuri Inc.
10Update and maintenance
We actively update and maintain all our systems in full, during the contract period. In addition, if you have noncontract additional needs, we produce solutions quickly.
11We want to start a new project, can you guide it?
We can undertake all development processes and analyze the necessary strategies by entering into a confidentiality agreement and protecting your business idea.
12Are you developing as mobile compatible?
All of our projects are specially designed for mobile rather than just responsive design and are crowned with responsive design within themselves.
13How does your support team work?
Considering that the internet is never going on vacation, our support team also provides support to our current customers 24/7 in this direction. (When certain conditions are met in E-commerce systems, the appointment of a project based representative is provided.)
14What happens when the contract ends?
If the contract expires and a new contract is not entered into, you will continue to have all the data you have until that moment. We'll kindly ask you to switch passwords and your own servers and transfer all our rights. Naturally, no further problems will be in our obligation.
15Will you take on our entire e commerce operation within the scope of consultancy?
We are able to undertake all operation processes, including the marketplaces, except the cargo process.
16What is the cost?
It is impossible for us to give a net price in a system that we offer to you so many options. You can contact us to get offer.
17Do you provide us a service guaranteed?
Yes, we are guaranteed to fulfil all the processes set out in the contract.
Digital Marketing - SEM
1Which platforms do you give consulting?
We provide services on Facebook, Instagram, Twitter, Yandex, Snapchat, TikTok, Baidu Ads platforms and especially Google Ads.
2How does the reporting process operation?
It occurs preliminary reporting once a week, full reporting and meeting once a month by us.
3Will we be able to observe how my advertising budget is spent?
Ads accounts are opened by your side and managed perspicuously by us. As a observer, you can track all payments and thanks to our detailed reporting, you can cross check to your account.
4How often do ads get checked?
Your ads are kept under control 24/7. It is monitored by projecting on monitors in any situation and at certain intervals with software developed by Openmyth.
5Will my ad payments decrease?
Our goal is not to reduce your payments, but to increase your income. By keeping the amount that you spend to the ads constantly we will earn much more than the income that normally comes in. We'll double the conversion and revenue by increasing the advertising expense.
6Which languages do you serve?
Currently, we are serving as the field of SEM in Turkish, English, German and Portuguese.
7Do the visual designs of the ads belong to you?
Yes, all visuals will be prepared by our graphers during the contract.
8Do you have lowest working conditions?
Yes, we do not operate outside of a specific advertising budget. (We give a chance to our customers whose we see high potential.)
9How many employees manage an account?
We assign a consultant for our clients ' accounts, but accounts are not managed by one person. As teams, we have analysts responsible for certain accounts and also they are divided among themselves by day and night shift.
10How is communication provided?
Accounts are managed by consultant teams and our client remains in constant contact with a representative responsible for the relevant team. (In high budget cases, a directly appointed representative is provided.)
11What analysis tools do you use?
We use many tools, mainly Google products, Semrush, SpyFu, Mangools, ahrefs, LongTailPro and so on, with a high level of experience. If a new tools comes out, we try it and add it to our list if it's sufficient.
12Do you provide us a service guaranteed?
We guarantee that we will meet you with the potential customer and that this customer is the buyer of the product you want to sell. We also prove this by verifying with reports and our follow up systems. Whether or not to sell the product/service is related to you.
13How much commission do you get?
Because we manage a responsive system based on your advertising budget, the percentage value is not certain.
SEO Consulting
1Which platforms do you give consulting?
We build all the improvements via Google. Other search engines are affected by this work, providing a natural upgrade.
2How does the reporting process operation?
It occurs preliminary reporting once a week, full reporting and meeting once a month by us.
3How long does it take to get on first page?
Even Google engineers cannot say the exact duration of this, as it varies according to words and its competition.
4Which languages do you serve?
Currently, we are serving as the field of SEO in Turkish, English, German, Arabic and Portuguese.
5Are always we be able to stay on first page ?
After accessing the first page, improvements will continue to be made continuously to ensure promotion and continuity on the first page.
6How much does the service cost?
The situation of the website, the competition of the keywords, the sector and dozens of similar factors make the price variable. Pricing can only be submitted after analysis.
7Do you have lowest working conditions?
Yes, we have a condition of certain minimum monthly payment budget.
8I have run SEO on my website failingly, Can you fix it?
Yes, we can. A plan is drawn up after analysis for duration and pricing. Depending on the damage caused by the running, the process can take a very long time.
9How is communication provided?
Accounts are managed by consultant teams and our client remains in constant contact with a representative responsible for the relevant team. (In high budget cases, a directly appointed representative is provided.)
10What analysis tools do you use?
We use many tools, mainly Semrush, SpyFu, Mangools, ahrefs, LongTailPro, Seo Monitor, Moz, Searchmetrics, Screaming Frog and so on, with a high level of experience. If a new tools comes out, we try it and add it to our list if it's sufficient.
11Do you provide us a service guaranteed?
Yes, we are guaranteed to fulfil all the processes set out in the contract.
12Why should we invest on this?
Do you want to grow your brand? - You should invest. Do you want to sell your product? - You should invest. Do you want to be the leader of the industry? - You should invest. If you want to tell a success story in the future, you should invest.
13What are its benefits indirectly?
It allows your brand to grow, it also allows you to increase in variations of the keyword groups we work with, it strengthens your account in the Ads section and increases quality scores, it allows your company and sales to increase, it solidifies the foundations of your brand as you build an organic bond.
14SEO or ADS?
Ads is an advertising platform which you no longer exist the moment you stop investing. SEO is an organic bond in which the decline is not easy and the flow continues if you have reached a peak in that time when you cut investment. SEO improves the quality of Ads operations, lowers prices, and makes them more efficient. It will be in your best interest to raise both.
Mobile Application
1Which platforms do you give consulting?
We provide services on Google Android, Apple IOS and Huawei HarmonyOS.
2How does Updates and improvements occur?
We actively update and maintain all our systems in full, during the contract period. In addition, if you have noncontract additional needs, we produce solutions quickly. As for improvements, you will be first in the priority ranking to quickly respond to needs.
3Are your designs original?
All designs are developed by our graphic artists.
4I want to build a video game, can you?
No, the game development process requires a whole new level of motivation and dedication. At the moment, we do not have a service in this area.
5We want to develop applications to our E-commerce platform. Can you provide it?
Yes, after analyzing the project, we can develop a fully integrated mobile software according to your system.
6Will there be middleware software?
Yes, all its coding will be developed by an infrastructure owned by us.
7Which languages do you serve?
As we have an agreement with the translation office, we provide services in all languages. English Turkish German Portuguese Spanish and French are available for the team are available. All translations will be made by sworn translators, taking care that they have information about the project.
8Do you allow it to be published on platforms?
Yes, as an additional service, we undertake the process of publishing on all platforms.
9I have a project based entirely on mobile, can you do it?
By protecting your project with a confidentiality agreement, we can set up all analyses and strategies for you and provide them to you on turnkey basis.
10How is the security provided?
If we take on it under contract, we can provide all security processes, including Layer 7 DDOS attacks, supported by Sucuri Inc.
11Are you editing an existing application?
Yes, after listening to the desired features after the review, we are submitting our solution suggestions and pricing to you.
12Do you provide us a service guaranteed?
Yes, we are guaranteed to fulfil all the processes set out in the contract.
13We want to continue our existing application on other platforms too, can you?
Yes, we update the existing one, move it to other platforms and make it work with the integrated database.
14Will it work on all devices?
No matter how much we pay attention to backward compatibility, it won't work on older devices at some point. The customer can desire it to work on all devices on the request. In such a case, the fee may increase exponentially, but it can work even in the first versions.
15Who is the owner software rights?
Software rights are internally protected by OPENMYTH TECH LABS. The customer can buy all license rights and access all codes.
Social Media Management
1Which platforms do you manage?
We provide services on Facebook, Instagram, Twitter, LinkedIn, TikTok, Snapchat and Pinterest.
2Do you follow the same strategy on every platform?
No, each platform's user base is different, and separate strategies need to be developed. For this reason, accounts are performed using different methods according to the product/service.
3Do you choose the sector?
We comply with the laws of the country to which the accounts belong and refuse to manage the account when it is a prohibited sector. We do not manage sexual content, illegal betting and warez content and similar profiles in Turkey.
4Do you manage individual accounts?
Yes, we manage individual accounts, by keeping our right to choose people and terms confidential.
5Will one employee manage all the accounts?
No, the accounts are managed by a team as a result of a joint work.
6Why is the different strategies?
Each platform has its own dynamic and user audience, and there are customers who will buy products/services on each platform. For this reason, strategies can vary continuously depending on the intensity and method of use.
7What do you do when a new platform come onto the market?
We are creating an account on the behalf of your company's corporate name and waiting without taking any action. After checking where the platform is heading, we start content production.
8Are you reporting?
We prepare a full report for each platform in a 3 month period and discuss the developments with a presentation and provide information.
9Who will we in communication with?
You will remain in constant contact with the spokesperson of the team that manages your project. (In special cases, a directly appointed representative is provided.)
10How is the security provided?
All accounts are protected under certain controls, even considering the possibility of an error that you will make, and additional encryption methods are constantly added.
11Do the visual designs belong to you?
Yes, visuals in all social media management will be prepared by our grapher. (Images to be edited are provided by you.)
12What happens when the contract ends?
If the contract expire and the request for renewal is rejected because of a problem with you or us, you can hand it over to a new contractor without problems. All the improvements made up to this time will be yours, and how the strategies are implemented will remain a secret with us.
13Do we have access to the accounts?
You have access to accounts to protect corporate rights and to keep the way of audit open. You can see all transactions and actions transparently instantly.
14Can we make changes to the accounts?
You do not have the right to make any changes to the accounts during the contract period, and you must request authorization to do so. If requested, authorization will be given to you without question. In such a case, if the result of a deterioration occurs, OPENMYTH may withdraw from the project after collecting the agreed amount during the contract without accepting any responsibility.
15What happens if you fail?
If there is an error in the accounts made by, you may unconditionally terminate the agreement. If the transactions have been submitted and approved by you, you cannot cancel the agreement. If the transaction occurs on your request, despite our refusal, we will terminate the contract by charging you the amount you must pay during the term of the contract.
Get a quote
Please submit us a summary of your projects and simply mention us about your idea. Openmyth will return to you as soon as possible.